Privacy Policy
About Reeva
Reeva is a healthcare technology platform designed to support healthcare organizations in managing and improving patient experience, engagement, communication, and care-related workflows. Reeva may provide its services to healthcare providers, hospitals, clinics, healthcare professionals, and other organizations involved in delivering healthcare services.Depending on the service being provided, Reeva may process personal data directly or on behalf of a healthcare organization using the Reeva platform.
Scope of This Privacy Policy
This Privacy Policy applies to personal data processed through:
- Reeva’s website
- Reeva’s platform and applications
- patient-facing services and communications
- healthcare professional and staff accounts;customer support and communications
- integrations with healthcare organizations and authorized third-party systems
- and any other digital service operated by Reeva that refers to this Privacy Policy. Where Reeva processes personal data on behalf of a healthcare organization, that organization may separately determine how and why the personal data is processed.In such circumstances, the healthcare organization’s own privacy policy may also apply.
Personal Data We May Collect
3. Personal Data We May CollectThe personal data collected by Reeva depends on how an individual interacts with our services. We may collect the following categories of information:
3.1 Identification and Contact Information This may include:
Full name
Mobile number
Email address
National ID or residency information, where required
Date of birth
Gender, where relevant to the service
Patient or customer identifiers
Other contact or identification information provided to Reeva
3.2 Health and Care-Related Information
Where necessary to provide healthcare-related functionality, Reeva may process information relating to an individual's health or care. This may include:
Patient information
Care plans
Patient status and care journey information
Appointments and healthcare interactions
Communications between patients and healthcare teams
Information provided during patient calls or communications
Assigned healthcare professionals or care team members
Patient feedback and experience information
Other health or care-related information made available through the healthcare providerHealth-related information may constitute sensitive personal data under applicable Saudi laws and will be handled with appropriate safeguards.Reeva only processes such information where necessary and where an appropriate legal basis exists.
3.3 Healthcare Professional and Staff Information
When healthcare professionals or employees of healthcare organizations use Reeva, we may collect:
Name
Work email
Work phone number
Job title
Department
Organization
Professional role
User permissions
Account activity
Communications performed through the platform
3.4 Communications
We may process communications conducted through or in connection with Reeva, including:
Messages
Support requests
Patient communications
Notifications
Call-related information where applicable
Feedback
Other communications submitted through the platformWhere communications are recorded or monitored, Reeva or the relevant healthcare organization will apply applicable legal requirements.
3.5 Technical and Usage Information
We may automatically collect technical information when our services are used, including:
IP address
Device type
Browser type
Operating system
Login information
Date and time of access
Platform activity
Feature usage
Error and diagnostic information
Cookies and similar technologies
How We Collect Personal Data
Directly from individuals
From healthcare organizations using Reeva
From healthcare professionals and authorized staff
Through the use of our website, applications, and platform;
Through integrations with authorized healthcare or business systems;
Through communications with Reeva;
How We Use Personal Data
We may process personal data for purposes including:
Providing and operating Reeva’s services;
Supporting healthcare organizations in delivering patient services;
Facilitating communication between patients and healthcare teams;
Managing patient experience and engagement;Supporting care-related workflows;
Managing user accounts and access permissions;
Sending service notifications and communications;
Responding to inquiries and support requests;
Maintaining and improving the performance of our services;
Analyzing platform usage and service performance;Maintaining security and preventing unauthorized access or misuse;
Troubleshooting technical issues;
Meeting contractual obligations;
Complying with legal and regulatory requirements;
and Protecting the rights and legitimate interests of Reeva, its customers, users, and other individuals. We will not process personal data for purposes incompatible with the purposes for which it was collected unless permitted by applicable law.
Sensitive Personal Data
Because Reeva operates in the healthcare technology sector, certain information processed through the platform may constitute sensitive personal data, including health information. Reeva applies additional safeguards to sensitive personal data and limits its processing to authorized purposes. Access to such information is restricted to authorized individuals, healthcare organizations, personnel, and service providers where access is necessary for the relevant purpose.